Frequently Asked Questions

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Sign up in 3 steps and you’ll receive your Relam Pagos card in no time.

Anyone that is a citizen or resident of the Mexico at least 18 years of age.

Typically within 1 working day after all documents are submitted.

There are 3 payment options available on Relam Pagos: 1.) Online Banking (choose our online banking partners) 2.) Credit Cards (Visa & Mastercard) 3.) Debit Cards (Visa & Mastercard)

Just pickup phone number and email ID enter your desired amount. Transaction happens instantly!

Relam Pagos is  available in the English. Simplicity in Relam Pagos design enables anyone regardless of languages preference to use it with ease. 

A chargeback is received when a cardholder disputes a transaction with their card issuing bank. A chargeback can occur when the merchant has made an error at the point of sale, for example, an expired card has been used. A chargeback can also occur when the cardholder or the Card Issuing Company (“the Issuer”) is disputing the transaction.

Yes, you can refund transactions through Relam Pagos. Multiple refunds may be performed on a transaction if the total refunded amount does not exceed the total of the original payment. Refunds can be performed through Relam Pagos’s APIs or online from our Merchant Login facility. Merchants can only refund a payment back to the card used for the original payment.

Yes. The Relam Pagos payment system can be integrated within a website so that the look and feel is retained. Many of our products allow customisation.

Relam Pagos can provide a daily report file of transactions processed the previous day. This report or all listing can be view at all activity that have at apps.